Privacy Policy

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Thank you for visiting Twico website.

We value you, respect your privacy, and work hard to protect your personal information. Your use of the website indicates that you agree to this Privacy Policy and our Terms of Use.

This notice explains how we collect, use and protect your personal information. Non-public personal information is information that identifies an individual which is not made available to the public. This information can be collected by an institution from consumer provided information, customer transactions, or providing a product/service.

What information do we collect?

We collect personal information about you in order to provide desired products and services. We use this information to give you more information about Twico and its agents, provide quotes, issue policies, assist with and file claims, or to communicate with you about your account, policy, or service. The information we collect varies with the services and products you choose to contact us about or purchase from us. Twico will collect personal information only in accordance with applicable laws or regulations or in response to your request for a product or service from us.

Twico collects personal information about you from information you provide to Twico or our agents on applications and in other communications (such as your name, address, telephone number, email address, birth date and social security number); information from your transactions with us (such as your payment history, billing address, underwriting and claim documents, telephone or voice recordings); and information from non-affiliated companies (such as your claims history, credit reports or consumer history, civil court records, or arrest records). We may review insurance claims information and other loss information reports, and we may also obtain medical or financial information to adjust some claims.

How do we protect your information?

Twico maintains physical, electronic, and procedural safeguards designed to protect your personal information. Only authorized representatives, employees, insurance agents and administrators are permitted to have access to that information. Access is restricted to those individuals who need to do their job or use that information to provide products or services to you.

However, no website, database, or system can be guaranteed to be completely impenetrable by hackers. You also have a responsibility to take reasonable measures to protect your personal information and account information.

What Information We May Disclose and To Whom We May Disclose

We do not sell your information to anyone. We do not disclose any personal information about our customers or former customers, except as permitted by law. Twico may disclose the information we collect about you in order to deliver products and services to you, provide customer service, handle claims, protect against fraud, review claims history or administer your policy. For these purposes, we may share your personal information with claims adjusters, contractors, third-party vendors who provide services for your claim, your agent, your mortgagee, our affiliated companies, our reinsurance companies, and other insurance companies. We also may disclose information to credit bureaus, or in response to requests from law enforcement agencies or state insurance agencies. Our business partners are legally bound to protect your nonpublic personal information.

For Website Users

We do not use the tracking/collection technology, such as cookies, to collect any of your personal information. The only information we collect when you access the website is what you actually input into the site. This includes personal information you provide when requesting a quote online, such as name and email address, or your zip code if you want to connect with a nearby agent. If you choose to allow Twico to use GPS to locate a nearby agent, you are consenting to have the website access your precise location information. If you wish to revoke this consent, you can do so on your browser or personal device.

Should you access a link to a third-party website, you will be taken to a website that is no longer governed by Twico and this privacy policy. Please refer to the third party’s privacy policies carefully as the terms likely differ. Twico is not responsible for third-party sites.

Our website is not intended for children’s use. We do not market products or services to children under 13 years of age, nor do we knowingly collect information from them.

Please see the Twico Terms of Use for further notices and responsibilities that come with using our website.

Your Rights to Access and Amend Your Personal Information

You have the right to request access to the personal information that is maintained about you to ensure that it is accurate. You can also request corrections or deletions of any personal information in our possession.

How to obtain access to, or seek to correct, amend, or delete any of your personal information. Submit a request in writing to:

TWFG, Office of the General Counsel
The Woodlands, TX 77380
United States

The request must include your name; address; telephone number; the specific personal information at issue; the identity of the document or record that contains the disputed personal information; and the desired correction, amendment or deletion (along with any appropriate supporting documentation).

We will notify you within 30 business days after receipt of your request with all required information to notify you either that we have made the requested correction, amendment or deletion or that we will not do so and the reasons for the decision not to do so.

How can you contact us?

If there are any questions regarding this privacy policy you may contact us using the information below.

1201 Lake Woodlands Drive
The Woodlands, TX 77380
United States

or email include your name, address and policy number.

This notice pertains to Twico’s protection of your information. For questions regarding your policy/coverage or changes to your name/address, please contact your agent.

Changes to our Privacy Policy

We may periodically update or change this Privacy Notice. This Privacy Notice was last updated 1/1/21.